You can shop and pay with confidence on www.bambooings.com. All your payments are processed through CCAvenue.cWe are strictly compliant with RBI guidelines for online payments including using ‘MasterCard 3D Secure’ PIN and 'Verified by VISA' PIN.cAdditionally, we do not store any of your sensitive financial/banking information e.g. CVV code.
Sometimes due to technical and connectivity issues, the order amount has been debited from your bank account or credit card but your order status in My Account is showing as ‘Payment Pending’ please contact us. If the order amount has not been debited from your credit card or bank account, please cancel the order and make a new order.
You may order online and pay in cash at the time of delivery of your parcel. Your order value should be a minimum of Rs 500 and less than Rs 2,500 to qualify for Cash On Delivery. The minimum and maximum order values for COD's keeps changing from time to time based on the offers which might be running on that particular day.
Note: Cash on Delivery is available for delivery within India only.
Yes. Cash On Delivery orders carry a minimal additional fee of Rs 49 per order.
Yes, we do ship to international locations. For shipping to international locations, you may add items to your shopping cart and then contact us. We would then get back to you with shipping costs and a payment link. You may use any international Visa/Mastercard/Amex credit card to make the payment.
Please note that there are certain items which are restricted for international shipping, e.g. certain food items, depending on the destination country.
Most items are delivered within 3-5 working days within India. However, some items may take longer up to 7-10 working days or 15-30 working days for heavier and large items like carpets. This estimated delivery days is clearly shown on the individual product pages.
Shipping to international locations will take longer, upto 10-20 days depending on the destination country.
Free shipping is applicable if the total order value is Rs 500 or more for delivery within India. For orders of value less than Rs 500 we charge a nominal delivery fee of Rs 50 per order. .
To cancel an order you will need to call the support team.
Orders can be cancelled any time before the status of an order changes to ‘Order Confirmed’. You will receive an SMS to your registered mobile number once your order is confirmed. You can also check the order status in My Account -> Orders. Once the status of an order has changed to ‘Order Confirmed’ cancellation is no longer permitted.
Refunds will be processed within 5-21 working days. The refund will be credited to the account or mode of payment used by you while placing the order.
Items can be returned within 7 days of delivery of the item. The "Return Items" button will not be available in the Orders section of My Account after 7 days of delivery of the item to you.
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